Lowongan Transcosmos Indonesia

Transcosmos Indonesia adalah perusahaan Business Process Outsourcing (BPO), Customer Experience (CX), digital marketing, dan digital transformation yang beroperasi di Indonesia. Perusahaan ini cocok dipahami bukan sebagai perusahaan yang menjual produk sendiri ke konsumen, melainkan sebagai mitra operasional bagi perusahaan lain untuk menangani layanan pelanggan, e-commerce, pemasaran digital, proses bisnis, dan pekerjaan back-office.

Sederhananya, transcosmos membantu perusahaan lain menjalankan sebagian proses bisnis mereka.Misalnya sebuah perusahaan memiliki jutaan pelanggan. Perusahaan tersebut membutuhkan: customer service, call center, admin e-commerce, social media management, content moderation, digital marketing, data processing, IT helpdesk, back-office, pengelolaan transaksi, dukungan operasional.

Perusahaan secara resmi menekankan beberapa nilai seperti:Customer-oriented, Karyawan diarahkan untuk memahami kebutuhan pelanggan dan memberikan pelayanan yang baik. Teamwork, Kerja sama tim sangat penting karena pekerjaan BPO biasanya melibatkan: Agent → Team Leader → Supervisor → Manager → Client. Employee-oriented – Transcosmos juga menyatakan pentingnya employee satisfaction dan employee engagement.

WE ARE HIRING!

📍 SEMARANG SITE

L2 Hotel and Accomodation

Qualification

• Minimum education: Diploma (D3) or Bachelor’s Degree (S1) in any major.
• Maximum age: 30 years old.
• Preferably 1 years of experience in OTA or hospitality (reservation)
• Willing to work in a shifting schedule based on operational needs.
• Able to work effectively under pressure.

L2 Payment Support

Qualification

• Minimum Formal Education Level: D3/S1 from any discipline.
• Preferably has at least 1 year of experience in Customer Care Support (Layer2) & Banking or Fintech Industry
• Maximum Age 30
• Familiar With Travel agency
• Familiar with salesforce/CRM
• Ready for working under pressure.
• Ready for working Shift.

Special Skill Benefit Included

Customer Experience Mandarin Speaker

Qualification

• Indonesian that Active and has a good communication in Mandarin Educational Background Min D3 all literature (Mandarin Study Graduated is preffered), GPA min 2.75
• Fast Typing Skill and Multitasking
• Proficient in Mandarin at HSK 3 level
• CSAT oriented
• Willing to work on shifting
• Willing to be placed in Semarang
• Willing to join immediately

CX Banking Service

Qualification

• Pendidikan minimal D3 dengan minimal IPK 2.75.
• Laki-laki/Perempuan,
• Fresh graduates maksimal 27 Tahun
• Pengalaman Customer Service Contact Center, maksimal 30 Tahun
• Memiliki orientasi pada customer, dapat multitasking, dan mampu membantu menyelesaikan kendala dari customer
• Bersedia bekerja secara shifting
• Lokasi Penempatan: Semarang

Quality Assurance CX

Qualification

• Bachelor degree from any major.
• Experienced at least 1 year in Quality Assurance of Contact Center Operation.
• Fluent in English (Writing, Speaking, Listening).
• Strong analytical and observational skill.
• Good service mindset and strong in details.
• Placement: Semarang