Lowongan Transcosmos Indonesia

Transcosmos Indonesia adalah perusahaan Business Process Outsourcing (BPO), Customer Experience (CX), digital marketing, dan digital transformation yang beroperasi di Indonesia. Perusahaan ini cocok dipahami bukan sebagai perusahaan yang menjual produk sendiri ke konsumen, melainkan sebagai mitra operasional bagi perusahaan lain untuk menangani layanan pelanggan, e-commerce, pemasaran digital, proses bisnis, dan pekerjaan back-office.

Sederhananya, transcosmos membantu perusahaan lain menjalankan sebagian proses bisnis mereka.Misalnya sebuah perusahaan memiliki jutaan pelanggan. Perusahaan tersebut membutuhkan: customer service, call center, admin e-commerce, social media management, content moderation, digital marketing, data processing, IT helpdesk, back-office, pengelolaan transaksi, dukungan operasional.

Perusahaan secara resmi menekankan beberapa nilai seperti:Customer-oriented, Karyawan diarahkan untuk memahami kebutuhan pelanggan dan memberikan pelayanan yang baik. Teamwork, Kerja sama tim sangat penting karena pekerjaan BPO biasanya melibatkan: Agent → Team Leader → Supervisor → Manager → Client. Employee-oriented – Transcosmos juga menyatakan pentingnya employee satisfaction dan employee engagement.

 

WE ARE HIRING!

Japanese Speaker

Qualification

• Preferably have active Japanese skills (speaking/writing/reading/listening) min N3
• Indonesian citizen with minimum education: Diploma (D3) or Bachelor’s Degree (ST) in any major.
• Prefer having 1 years of experience in OTA or hospitality (reservation) but open to any experience or Fresh Graduate
• Able to communicate effectively to all internal and external customers through written and verbal communication
• Proficiency in using basic office software, including Word/Excel/PowerPoint
• Willing to work in a shifting schedule based on operational needs.
• Willing to be placed in Jakarta Selatan.

Job Description

• Handle escalated customer cases and follow the applicable SOP.
• Provide solutions for accommodation-related requests and complaints within the agreed SLA.
• Create and update case/ticket documentation accurately.
• Communicate effectively with customers, internal teams, partners, and stakeholders.
• Follow the latest SOP, Working Instructions (WI), and company guidelines.
• Participate in team activities and support team needs when required.
• Communicate with customers and partners using their native language when needed.

Account Assistant Admin Content

Qualification

• Min. Associate Degree in any related field.
• Fluent in English both oral & written is a MUST.
• Have a strong service mindset, multitasking and able to understand the user needs.
• Willing to be placed in BSD, South Tangerang.
• Able to join as soon as possible.

Job Description

• Administrative evaluation of online content and advertising content in accordance with client policy.
• Visually navigate and review images, videos, accounts and text-based content.
• Follow-up on violations of applicable client policies.
• Maintaining content quality in each case reviewed.
• Check and approval for mapping hotel location before submitting to the accommodation team.

Tax Executive (Maternity Leave)

Qualification

• Min. Bachelor’s Degree in Accounting, Taxation, Finance, or related field.
• Relevant experience as Tax Executive, Tax Analyst, or similar role.
• Strong knowledge and hands-on experience in VAT compliance, Coretax, and e-Faktur..
• Experienced in Tax-to-GL reconciliation and monthly tax reporting.
• High attention to detail and accuracy.
• Able to work independently and manage end-to-end tax processes.
• Good communication and coordination skills.
• Willing to be placed in BSD, South Tangerang.
• Available to join Mid October 2026.

Job Description

• Manage end-to-end VAT compliance, including preparation, validation, and timely submission of monthly VAT returns using Coretax and e-Faktur.
• Manage VAT compliance for ID02 and support ID05 compliance together with the relevant team/outsource personnel.
• Perform monthly reconciliation between tax reports (e-Faktur/VAT In & Out) and General Ledger.
• Participate in the shadowing and handover process prior to the maternity leave period.
• Ensure accurate and timely tax reporting and maintain complete supporting documentation.

IT Trainer

Qualification

• Advanced design skills in layout, typography, color composition, and visual hierarchy.
• Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign; After Effects is a plus).
• Experienced in designing for multiple platforms: digital ads, social media, websites, print, packaging, etc.
• Strong understanding of branding principles and visual storytelling.
• High attention to detail with the ability to maintain design consistency.

Job Description

• Create and amplify product stories to Retail Pros & Consumers.
• Content/rich media development & social media marketing.
• Readiness cascade & product feedback/insights.
• Good presentation and storytelling skill.
• Fluent English listening, speaking, reading, and writing skills.

Project Officer

Qualification

• Bachelor’s degree in Marketing, Communications, Business Administration, or a related field.
• Minimum 2-3 years of experience in Project Management, Digital Marketing, Social Media Operations, or Account Management.
• Experience managing and monitoring TikTok Live campaigns, preferably focused on lead generation.
• Strong analytical skills with the ability to interpret data and provide actionable insights.

Job Description

• The Project Officer is responsible for managing and monitoring TikTok Live campaigns focused on lead generation.
• This role involves tracking live performance, analyzing campaign results, preparing reports and insights using Lark, coordinating with internal teams and stakeholders, and providing recommendations to improve campaign. effectiveness.
• The ideal candidate is highly organized, data-driven, and able to manage multiple tasks in a fast-paced environment while ensuring project objectives are achieved.

Live Stream Monitoring and Dealer Visit

Qualification

• Familiar with social media platforms such as TikTok.
• Basic understanding of live streaming platforms and tools.
• Good communication and coordination skills.
• Willing to travel to dealer locations when required.
• Responsible, proactive, and detail oriented.
• Able to work flexible hours, including weekends if needed.

Job Description

• Monitor and support TikTok live streaming activities, including setup, host assistance, and performance tracking.
• Coordinate with the Marketing team regarding live stream content and promotions.
• Visit assigned dealers to assist with live stream setup and ensure activities follow campaign guidelines.
• Provide basic guidance to dealers/hosts and troubleshoot basic technical issues.
• Prepare daily reports covering performance, issues, feedback, and improvement suggestions.

Campaign and KOL Lead

Qualification

• Bachelor’s degree of any major.
• Experience 2-3 years in this position.
• Ability to translate business objectives into effective campaign strategies.
• Strong understanding of digital marketing funnels (awareness consideration conversion).
• Skilled in analyzing campaign performance and turning data into actionable insights.
• Solid knowledge of social media platforms (TikTok, Instagram, YouTube) and Google ecosystem.
• Experience in identifying and selecting relevant KOLS/KOCs/Clippers.

Job Description

• Lead end-to-end campaign strategy and execution to position the brand as the top choice for cooking inspiration.
• Develop creative content and KOL/KOC collaborations, leverage social insights and trends, and optimize campaign performance across digital platforms through close cross-team collaboration.

Social Media Leader (TL)

Qualification

• Experienced at least 2+ years managed and monitored the performance of social media account
• Analyze social media metrics and provide actionable recommendations to improve reach, engagement, follower growth, and overall performance.
• Prepare weekly, monthly, and social media campaign performance reports using tools such as Fanpage Karma, Brand24, Looker Studio, and native platform analytics.
• Conduct competitor benchmarking and monitor industry trends, platform updates, and viral content opportunities.

Job Description

• Responsible for driving social media growth and performance through data-driven insights, performance analysis, trend monitoring, and strategic collaborations.
• This role oversees social media reporting, identifies opportunities to improve content effectiveness and audience engagement, supports community and content teams, and develops recommendations to increase brand awareness, reach, and follower growth across all social media platforms.